Perceptions and experiences of women and providers on barriers and facilitators of quality emergency obstetric and newborn care services in public hospitals of West Shoa Zone, Oromia, Ethiopia: A phenomenological qualitative study

by Tolera Gudissa Damme, Sileshi Garoma Abeya, Dereje Bayissa Demissie Background Evidence shows that health care delivery is inadequate and poor quality in low- and middle-income countries. Recently, poor quality of health care has been a more significant challenge for reducing maternal and perinatal mortality than insufficient access to health care services.

However, data on barriers and facilitators to quality emergency obstetric and newborn care service in Ethiopia are limited. Therefore, this study aims to explore the perceptions and experiences of women and providers on barriers and facilitators of quality emergency obstetric and newborn care services in public hospitals of West Shoa Zone, Ethiopia.

Methods A phenomenological qualitative study was conducted in four selected public hospitals of West Shoa Zone from June 01 to July 30 of 2024. A total of sixty-five study participants were purposively selected and interviewed until data saturation.

The data were collected through focus group discussions (38 participants), in-depth interviews (12 participants), and key informant interviews (15 participants). The collected data were transcribed verbatim and translated into English language.