Privacy Policy

MedicHelpline ("we", "us", "our") operates the MedicHelpline platform at medichelpline.com — a global clinical intelligence platform for healthcare professionals.

We collect information you provide when creating an account (name, email, specialty, country, professional credentials) and usage data generated while you interact with the platform (pages visited, search queries, article interactions).

We do not collect or store personal health information (PHI) about patients.

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Personalise your Clinical Feed based on your specialty and preferences
• Send transactional and optional marketing communications
• Ensure platform security and prevent fraud
• Comply with legal obligations

We do not sell or broker your personal data to third parties. We may share data with trusted service providers acting on our behalf (e.g., cloud infrastructure, analytics) under strict data processing agreements. We may disclose data if required by law or to protect the safety of users.

MedicHelpline serves contextual healthcare advertising through vetted providers including Google AdSense and Doceree, under the IAB Transparency and Consent Framework (TCF). We do not share your individual identity with advertisers.

We use cookies and similar technologies for session management, analytics, and advertising. You can manage cookie preferences via our Consent Banner at any time.

We retain your account data as long as your account is active. You may request deletion at any time by contacting support@medichelpline.com.

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your data, or to object to processing. Contact support@medichelpline.com to exercise these rights.

We implement encryption in transit and at rest, access controls, and regular security reviews. Report vulnerabilities responsibly to security@medichelpline.com.

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or an in-app notice.

For privacy-related queries, contact support@medichelpline.com.