Many dental practices operate reactively when equipment fails, which can lead to hours or days of disruption and substantial repair costs. Launched in June 2025, TechEdge+ is an asset management program offered exclusively to Patterson Advantage members that aims to change that model. It pairs a service plan that includes labor coverage for key equipment with a cloud-based software platform developed in partnership with UptimeHealth, a company focused on preventive monitoring and maintenance technology.
TechEdge+ is presented as an integrated solution to help practices move from reactive fixes to proactive management across clinical equipment and facility systems.
A common problem in practices is an incomplete understanding of owned equipment. TechEdge+ builds a comprehensive digital inventory for each asset, capturing details such as make, model, serial number, purchase date, repair history and total spend. All records are stored in the cloud for immediate access.
Patterson’s senior director of technical services, Larry Fox, described situations where a cloud inventory is invaluable. He recounted a practice that suffered a fire and needed a complete equipment list for an insurance claim; with TechEdge+, that information would be available with a single click. The platform also monitors asset lifecycles and can recommend whether to continue repairs or consider replacement—supporting cost-effective decision making and reducing uncertainty about end-of-life timing for equipment such as compressors.
Traditionally, scheduling a technician requires phone calls and waiting for availability. TechEdge+ streamlines that workflow: users can select the piece of equipment that needs service within the cloud platform or scan a barcode and immediately view available appointment times pulled directly from Patterson’s scheduling system. That eliminates the back-and-forth of phone booking and allows offices to choose the time that best fits their schedule.
For emergencies, TechEdge+ customers retain priority service consistent with Patterson Advantage member benefits, ensuring rapid response when time-critical failures occur.
Dental offices manage recurring compliance tasks such as waterline maintenance and sterilizer spore testing. These tasks are essential for safety and regulatory adherence, yet they are easy to lose track of in daily operations.
TechEdge+ centralizes task management, allowing practices to assign owners, track completion and customize workflows to match their protocols. As Fox observed, assigning a process and an accountable owner increases the likelihood that a task will be completed. Rather than relying on paper checklists, teams can store all compliance records and task histories in the platform for clear, auditable tracking.
The program’s preventive focus aims to reduce catastrophic equipment failures. The source reports that practices are 75% less likely to experience catastrophic failure when they follow proper maintenance protocols—underscoring the value of proactive monitoring and scheduled preventive maintenance.
Patterson’s partnership with UptimeHealth provides the preventive monitoring technology, while Patterson supplies the service infrastructure and technical support. Larry Fox emphasized the goal of giving clinicians software to manage the complete office—from operatory equipment to building systems—in a single place. The company cites an NPS of 81 as an indicator of service satisfaction and positions TechEdge+ enrollment as access to Patterson’s support resources.
TechEdge+ recognizes that operatory devices are only part of what keeps a practice running. HVAC, electrical, plumbing and other building issues can also disrupt operations and leave owners uncertain about whom to call. The platform includes a facilities marketplace that lets practices add preferred contractors or access a network of pre-vetted professionals. This marketplace is integrated with the same interface used to manage clinical equipment, consolidating equipment and facility service needs into one system.
For practices interested in exploring TechEdge+, the source directs readers to contact their Patterson representative or visit pattersondental.com/services/repair-and-support. The platform is positioned as a combined service and software offering designed to reduce downtime, centralize compliance and inventory data, and simplify scheduling and facility repairs for dental practices.